Refund policy
If you want to return the product for any reason, you must send it to the following address:
ATT. WE ARE SKATEERS
C/ Mariano Luiña No. 30
CP: 03201 Elche (Alicante)
Phone: 0034 966672559
Mobile 0034 647763371
Email : info@weareskaters.com
All product returns must be made in packaging similar to the one used by WE ARE SKATERS, in order to guarantee that we receive the product in perfect condition.
Return of defective products.
If any of the products you have received has a defect, please send us an email as soon as possible to info@weareskaters.com, indicating the order reference, the product in question, its defect, and include detailed photographs of it.
You have the right to return defective or non-compliant products. You have 14 DAYS from the moment of detecting the non-conformity of the product to inform WE ARE SKATERS about the defect, or the non-conformity and proceed to return the product.
If you return the product because it is defective or because it does not conform and the return is accepted. WE ARE SKATERS will reimburse the value of the product and the shipping costs, in addition to the direct costs of the return within a maximum period of 1 month from receipt at the WE ARE SKATERS offices, and once the reason for the return has been verified. return by the Customer Service department.
Remember that the product must be returned in the same delivery conditions.
The product must not have been washed or used.
The product must be complete, including all the elements in its original packaging with all the labels and guarantees.
1.1 Return of products for any reason (Right of withdrawal)
If the Customer is not satisfied with the products purchased, for whatever reason, they have 14 calendar days from the date of delivery to return the product without giving any explanation.
You can return the purchased product, provided that:
The product must not have been washed or used.
The product must be complete, including all the elements in its original packaging with all the labels and guarantees.
The Customer must return the product and assume the return costs. Products must be returned in their original packaging and labels.
WE ARE SKATERS will carry out the pertinent inspection of the returned merchandise.
WE ARE SKATERS will refund the price of the product including the initial shipping costs within 30 days of receiving the notification of return of the product.
The customer must bear the return costs.
1.2 Return of products for not matching the order
If you have received a product that does not correspond to the one requested in your order. Get in touch with WE ARE SKATERS as soon as possible, so that we can solve what happened immediately.
Phone: 0034 96 667 2559
Email : info@weareskaters.com
WE ARE SKATERS will be responsible for the delivery costs of the correct product and for the collection of the shipment.
Remember that the product you return must be unused and in its original packaging, labels and guarantees.
Returns will only be accepted within fifteen business days after the order is placed.
1.3 Change of products
At present, products cannot be exchanged. To obtain a new product, or another color or size, the Customer must return the original item and place a new order through the WE ARE SKATERS Website. It is always better to send us an email at info@weareskaters.com to inform us of everything.
1.4 Return of gifts
To return a product that has been received as a gift, the Customer must contact the person who made the gift, and ask them to follow the procedure for making the return. The refund will be made to the original form of payment.
1.5 Information about refunds
All refunds will be made by bank transfer including or excluding shipping costs as appropriate.
Please remember to contact us before taking any action.
It is necessary to emphasize that WE ARE SKATERS will not make any refund until it receives the product that is the reason for the refund and checks its conditions in the warehouse. Once the conditions of the product have been verified, the Client will receive a refund with the relevant amount thirty (30) days after receipt of the product that is the reason for the refund.
ATT. WE ARE SKATEERS
C/ Mariano Luiña No. 30
CP: 03201 Elche (Alicante)
Phone: 0034 966672559
Mobile 0034 647763371
Email : info@weareskaters.com
All product returns must be made in packaging similar to the one used by WE ARE SKATERS, in order to guarantee that we receive the product in perfect condition.
Return of defective products.
If any of the products you have received has a defect, please send us an email as soon as possible to info@weareskaters.com, indicating the order reference, the product in question, its defect, and include detailed photographs of it.
You have the right to return defective or non-compliant products. You have 14 DAYS from the moment of detecting the non-conformity of the product to inform WE ARE SKATERS about the defect, or the non-conformity and proceed to return the product.
If you return the product because it is defective or because it does not conform and the return is accepted. WE ARE SKATERS will reimburse the value of the product and the shipping costs, in addition to the direct costs of the return within a maximum period of 1 month from receipt at the WE ARE SKATERS offices, and once the reason for the return has been verified. return by the Customer Service department.
Remember that the product must be returned in the same delivery conditions.
The product must not have been washed or used.
The product must be complete, including all the elements in its original packaging with all the labels and guarantees.
1.1 Return of products for any reason (Right of withdrawal)
If the Customer is not satisfied with the products purchased, for whatever reason, they have 14 calendar days from the date of delivery to return the product without giving any explanation.
You can return the purchased product, provided that:
The product must not have been washed or used.
The product must be complete, including all the elements in its original packaging with all the labels and guarantees.
The Customer must return the product and assume the return costs. Products must be returned in their original packaging and labels.
WE ARE SKATERS will carry out the pertinent inspection of the returned merchandise.
WE ARE SKATERS will refund the price of the product including the initial shipping costs within 30 days of receiving the notification of return of the product.
The customer must bear the return costs.
1.2 Return of products for not matching the order
If you have received a product that does not correspond to the one requested in your order. Get in touch with WE ARE SKATERS as soon as possible, so that we can solve what happened immediately.
Phone: 0034 96 667 2559
Email : info@weareskaters.com
WE ARE SKATERS will be responsible for the delivery costs of the correct product and for the collection of the shipment.
Remember that the product you return must be unused and in its original packaging, labels and guarantees.
Returns will only be accepted within fifteen business days after the order is placed.
1.3 Change of products
At present, products cannot be exchanged. To obtain a new product, or another color or size, the Customer must return the original item and place a new order through the WE ARE SKATERS Website. It is always better to send us an email at info@weareskaters.com to inform us of everything.
1.4 Return of gifts
To return a product that has been received as a gift, the Customer must contact the person who made the gift, and ask them to follow the procedure for making the return. The refund will be made to the original form of payment.
1.5 Information about refunds
All refunds will be made by bank transfer including or excluding shipping costs as appropriate.
Please remember to contact us before taking any action.
It is necessary to emphasize that WE ARE SKATERS will not make any refund until it receives the product that is the reason for the refund and checks its conditions in the warehouse. Once the conditions of the product have been verified, the Client will receive a refund with the relevant amount thirty (30) days after receipt of the product that is the reason for the refund.